extension status

  1. JoshuaF

    CFD - Set Queue Extension Status Skipping Users in Loop

    Hey Legends, A client is wanting to prevent users from sneakily logging out of their assigned queues. We've created the below CFD that runs on an inbound call to the queue that does the following: - Sets Int ExtensionIndex = 0 - Get Queue Extensions - Specific queue - ALL EXT - While...
  2. david90

    Detect whether an extension is connected or not

    Hello, In a CFD, I route my calls according to the status of the extension (available or not, on call or not). Unfortunately, when the extension is completely disconnected, the status remains on "Available" and "Not on call". My CFD then tries to connect the call... Without success, as the...

  3. Separate forwarding rules in status available for "Busy or Not Registered"

    What about separating the forwarding rules for Busy or Not Registered? Many of our customers don't use the 3CX App for iOS/Android, they only use the Webclient or now the 3CX Desktop App, and when they are out of office, they are not registered in view of the phone system. Some of the customers...
    • PhilK
    • Thread
    • available busy busy or not registered extension status status
    • Replies: 0
    • Forum: Server

  4. M365 integration - status sync only working for some users

    We are testing the M365 integration and it is syncing extension status based on calendar information. However, we have observed that this is only working for some of our users. We are testing with 3 users in this initial phase, but only 2 of the 3 will have their extension status updated based...
    • h4x
    • Thread
    • extension status microsoft 365
    • Replies: 0
    • Forum: Other

  5. Solved Extension DND export value "bug"

    Hi, I think I've found a bug with an extension setting. When I set the extension status to DND via a webclient, android phone, Yealink T46S or via the management console. The value in the export under the column "DND" doesn't change to 1. The reason why I ask this is because a customer of ours...

  6. How to get active profile of user?

    Is there a way to get the active profile of an user, so I can only change the profile via CallTriggerCmd.exe --set-active-profile=VALUE if the user is "available"? What I do is, set the status to "away" if the computer gets locked. But I don't want to override other stati like "out of office"...
    • HExSM
    • Thread
    • calltriggercmd current status extension status profile status windows 3cx client
    • Replies: 0
    • Forum: Web Client

  7. Send email notification when status is changed

    We often get creative with using extensions for routing calls based on the 5x statuses. This gives the client the ability to control up to 5 paths the calls can route to depending on the client's needs at the time. However sometimes a mistake is made and someone changes the status without...
    • Mark Reynolds
    • Thread
    • email notification extension status forwarding rules
    • Replies: 0
    • Forum: Server
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