flow

  1. Using 3CX CFD or Voxtele Canvas tool to achieve the following: Give the caller the option to receive SMS

    Hello, We recently switched from RC to 3CX and Voxtele for some of our clients. One of our clients owns a salon, and if the call goes unanswered/to voicemail they want the caller to have the option to "Press 1 to receive an SMS with a link". We don't want any sort of AI or back and forth...
  2. IVR - Helpdesk - Time Based

    Hi everyone, I seem to be having some trouble with an IVR setup. When people call 801, during office hourse I'd like them to arrive at 851 (our IT IVR). The IVR gives two choices. External helpdesk or internal helpdesk (881 Queue) The IVR works. problem is, 801 is first in line in the 881...
  3. call flow

    if ur calling the head-nr it should: 1.) call this extention between x and x o'clock 2.) call the other extention between other time o'clock -between it should go threw and call the others -outer working time go to main mailbox dummy can we do that with extention times/working times only...
  4. Is it possible to create a Call Flow, that calls a lead and at the same time it shows the lead and all his informations?

    To be more precise, I want to integrate 3cx with my MS Dynamics 365(online). And I want to create a Call Flow, that gets all the Leads from Dynamics and calls them for me. While it is calling a lead, I need to know who I am calling with(maybe opening the lead for me in CRM or just showing the...