forward rules

  1. JulienM

    Change forwarding number via XAPI

    Hi, I would like to be able to change the call forwarding numbers for each status using XAPI. Unfortunately, this type of action calls an ASMX web service with an encrypted payload, so I cannot reproduce this request. Have any of you found a solution ? In the example below, I modify the...
  2. Error transferring to Voicemail

    Hi everybody, Currently, when I install it, when someone from outside calls the Hotline number, if the internal employee (extension) does not pick up the phone, it will be redirected to voicemail. _ But now when redirecting to Voicemail, I hear the error "CALL TRANSFER FAIL" _ Is there...
  3. Problem with Forwarding Rules on Yealink T31P

    Good afternoon, We are working on the mass phone replacements and have faced the following problem: When calling within the network from user "A" to user "B", after a certain period of time the call is transferred to user "C". User "C" picks up the phone, but user "A" sees on the screen of his...
  4. Forward rules to call flow

    Hi @edossantos, the 3CX team in Germany told me you may can help me with my issue regarding a call flow. I want to forward calls depending on the state of a user to a call flow. If an user extension is unavailable the call should be transferred to the call flow. But unfortunately, there is no...
  5. Forward call to mobile number

    We are currently having some issues with forwarding calls outside of office hours, is there a specific number format that has to be used under Out of Office? like 06 in the netherlands or +316 ? or should the number start with a double 0 for outbound calls? because we had to use that on the...
  6. COCONET

    Forwarding Rule - not working on 4 status (1st individual)

    Hi All, I am currently facing an issue with forwarding rules at a customers 3cx v16.5 phone system. There are 5 status options available in 3CX, 1. Available, 2. Away, 3. DND, 4. individual, 5. individual, but with the 4th status - in our case called business trip the forwarding rule was set to...
  7. Forward rules

    Hi all When in Extensions >> Forwarding Rules and selecting forward to voicemail should there not be a warning or could there be a warning if voicemail is not active for that user. There are 2 scenarios User 1 on phone so forward to VM. (What happens if no VM enabled) User 1 on phone so...