freshworks

  1. Skip Agent while reporting a call

    I am trying to integrate 3CX with Freshworks for call journaling and as most of you know currently 3CX will report calls as answered if picked up by IVR. So I wanted to create a custom scenario to be executed after <Scenario Id="ReportCall"> by skipping the ReportCall scenario if...
    • FG Admin
    • Thread
    • crm integration freshworks scenario
    • Replies: 2
    • Forum: Other
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