gdrp

  1. Best architecture for 3CX (hosted) -> Autotask PSA: transcribe, summarise and auto-create/populate tickets? (EU MSP, GDPR)

    ABOUT US / ENVIRONMENT MSP based in the EU. 3CX hosted in the cloud, full licence with AI features enabled. ~50 calls per day. CRM/PSA is Autotask PSA (full licence, including the Ultimate / Cooper Copilot AI tier). WHAT WE WANT TO ACHIEVE For each relevant call we want to automatically end up...
    • NXT GEN ICT
    • Thread
    • autotask azure api text to speech gdrp msp n8n
    • Replies: 3
    • Forum: AI

  2. Restrict Access to Global Address Book

    Hello, We've got several customers who need the ability to restrict access to the Global Address Book. Since adding Hotspot CRM integration it is populating the Global Address Book with all CRM contacts. Having contacts automatically populated for all user to see is making the company GDPR...
    • andy.mackenzie
    • Thread
    • 3cx ideas contacts extension group restriction gdrp
    • Replies: 23
    • Forum: Server
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