#hosted

  1. Cannot provision phone

    We have about 30 phones provisioned in this hosted system, one wasn't getting updates, so we deleted it, factory reset the phone, and tried to reprovision. The phone just says No Service in the upper left corner and does not want to provision. We've tried different phones, different users...

  2. Answering a regular cell call in the 3CX app

    I have users claiming that sometimes they are presented with the option to open a regular cell phone call in the 3CX app on the cell phone, and sometimes they don't have this option. I'm not talking about calls to the 3CX system, but calls to the cell phone number. Is this a thing, and does it...

  3. Funky call routing

    Call log attached. Inbound call... hit ring group (820).. no one available...forwarded to secondary ring group (818)... picked up by user 201... he sends it to ring group 816 - which is supposed to ring for 25 seconds then send the call to a digital receptionist... as you can see in the log, it...

  4. 3CX hosted - outbound calls - can't hear caller

    System was fine this morning, but now any outbound call placed, the recipient cannot hear the caller. The caller can hear the recipient just fine. Internal calls work fine, inbound calls work fine.
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