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  1. Transferring Inbound calls to external numbers failing on V20

    Good morning, I have an issue that we can't seem to resolve. I am trying to set up a function when the reception phone is on DND, it forwards the incoming calls to an external number. The forwarding works when an internal number calls, but when an inbound caller gets forwarded, it fails saying...

  2. Calls Cutting/Going Silent mid call

    Hello All I hope all is well! We are experiencing an issue with one of our clients (Roughly 12 users) who make and receive a lot of calls but roughly a week ago the agents started complaining that both their incoming and outgoing calls would randomly go silent and or the calls would simply cut...
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