hotdesk

  1. Force phone template SRTP settings

    Hello all, We have SRTP Mode Enforced on our users. And this works perfectly for all phones. The only issue we encounter is when we log on an hotdesk. In our hotdesk template we have the SRTP mode set to enable, but when users logs on the hotdesk this settings get changed to enforced (due by...

  2. Hotdesking phones not allowing sign in

    Hello, I've got a location that has quite a few Yealink T27G's that are having problems that we think might be provisioning related. All of the phones get no service and have a "Default password error". Changing the password gets rid of the password error, but it still gets no service. We've...
    • A_Criminal
    • Thread
    • hot desk hot desking hotdesk hotdesking hotdesking broken no service t27g yealink yealink t27g
    • Replies: 1
    • Forum: Yealink

  3. Fanvil X3U Pro - Hotdesking does not work properly

    Hello everyone, Our system is version 20.0 Update 2 (Build 715). We use hotdesking with Snom D785, Fanvil X5U, and Fanvil X3UPro. Hotdesking on Snom D785 and Fanvil X5U works perfectly. The phone's extension changes right after the user logs in. Fanvil X3UPro does not work correctly. After the...

  4. Expansion Module not working on hotdesk

    T54w expansion module 3cx setup hot desk not working: When you put the phone into the hotdesking feature it does not take in the BLF options for hotdesking. When you delete the hot desk phone, factory reset the device, and assign it to a user/agent the BLF expansion module works. Can someone...
    • andytelco
    • Thread
    • 3cx feature reqeust hotdesk yealink
    • Replies: 1
    • Forum: Yealink

  5. Hotdesking + Static Extension on Same Phone

    I think this is an unsupported configuration, but I would like to be sure. Is it possible to have an extension that is always tied to a phone plus allow someone to log in to that phone via hotdesking? We have inbound and outbound shipping stations with phones, across two locations. It would be...

  6. Hotdesk cannot login when RTP Encryption (SRTP) is Compulsory (Not Acceptable here error)

    Hello ! When setting up an Hotdesk and configuring the RTP Encryption (SRTP) to Compulsory via the Phone Web admin, users cannot login anymore. Dialing *77*XXX* = Not Acceptable here error Of course it is possible to de-activate the SRTP encryption. But when logged-in user then calls an...
    • Jérôme Wentzel
    • Thread
    • hotdesk hotdesking yealink srtp tls tls encryption yealink
    • Replies: 10
    • Forum: Yealink

  7. Solved Logged Out Hot Desk Phone - Allow calls to specific internal numbers

    We would like to allow the Hotdesk phones (Yealink T54W) to dial IT support without being logged in. That way if users have issues logging into phone they can get support. I have found a workaround by adding our externally accessible IT extension as an emergency number to Settings -> General...

  8. Solved Agent with different skill levels on different days

    Hi All Note sure if this is the right place to post this. Firstly I'm really liking V18 - if you haven't already upgraded I think it's worthwhile. We use Skill Based Routing Round Robin. We have an Agent who is in two Queues: one for German Sales Team (where she is Skill Group1); and...

  9. BLF status led while hotdesking

    We have just set up a few Yealink T-46S in a hotdesking pool which works great. I noticed while hotdesking, the BLF-button's (led's) don't change colour reflecting the status of the extension behind it. When an other extension is in DND or logged out of the pool, the BLF-led just stays green...

  10. Hot-desking wireless headset solution?

    Hi there, We're currently rolling out 3CX to our call centre of 45 staff. These staff have historically hot-desked and sat wherever they wish when they start their shift. With the existing IP phone system there is a simple quick-connect cable for them to use their personal cabled headset and...

  11. Classroom Phones - HotDesk Line 1, Classroom Ext Line 2

    Hi Everyone, 3CX 15.5 Yealink T21P-E2 and T46G Phones Is it possible to configure these devices so that line 1 is a hotdesk, and line 2 is another extension, always logged in? The reason for this, is to allow certain members of staff to be able to hotdesk away from their usual office. For...
  12. Tim Steinhoff

    Solved Hotdesking File Not Found

    I was able to configure a Grandstream 2170 for hot desking. I was able to log into the phone without much of an issue. However, before the extension takes control and the BLFs are assigned to the phone the IVR says "File not found." Is there any way to determine which file the system means and...
  13. jimbo59

    Hotdesk custome template

    Custom templates do not show up when adding a hotdesk phone. More for SP3
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