idea

  1. AI Suggeston

    We have a client who have advised they spend a lot of time having agents on hold listening to 3rd party hold music. They would like to know if 3CX can offer a feature whereby artificial intelligence can monitor the call and listen for when the hold music of the third-party changes to somebody...

  2. Idea for automated status changes

    Hi there, I'd like to propose the idea that an automated status change, should include the option to select the status. We have 5 statuses to chose from, but only "away" is currently the one the automated status changes into. Best regards, Felix

  3. Send audio message

    We are trying to adopt the 3CX chat as official message chat between coworkers, but the are asking the possibility to send audio messages for each other like iMessage or whatsapp (the most used here) Could you guy add this a future feature for the chat?

  4. Blacklist numbers through web client

    The web client should add the option to blacklist/block a phone number under Call History > Incoming. The front desk should be given the option to blacklist numbers calling the main line. It'd be also nice to be able to use a service similar to Hiya to block spam callers, maybe automatically...

  5. FR: Option to disable webmeeting recording

    - Feature request - Idea: An additional option "disable webmeeting recording". Reason: We cannot use webmeetings because management, works council and data protection officer are not happy that any webmeeting organizer can record a session at any time. Implementation example: A new checkbox...
    • Raumpatrouille
    • Thread
    • extension feature request idea options record recording rights user rights webmeeting
    • Replies: 6
    • Forum: Web Client

  6. Adding a position field in extension

    Hi, It would be great to have an additionnal field in extension form to provide the position/job of people in company. It could help to realise a phonebook and to search right people in webclient (with other information than his name). Regards, Gwenael
    • Gwenael
    • Thread
    • extension idea phonebook
    • Replies: 1
    • Forum: Server
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