inbound routing

  1. 3CX v20 Changing Incoming caller to trunk # causing the call to use default route

    Hello, I've seen this issue on a lot of posts and have followed the suggestions but have not been able to get this to work. Currently we have 2 DiDs configured and 2 IVRs configured, incoming calls are ignoring the DiD rules and defaulting to the main IVR. I have triple checked with my VoIP...

  2. Recycling DIDs in v20

    Hi everyone, With the removal of Inbound Routing control in v20, I seem to be missing a step with how to reset the default call handling on DIDs after I delete an extension. After an extension is deleted, it appears that the DID goes into some middle-state between unused and assigned. The DID...
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