incoming call issue

  1. One way audio in incoming call

    Hello, We are observing a strange behavior only in incoming call. While I can hear the caller, the caller cannot hear me. Outbound calls work perfectly fine without issues. Attached capture file from 3CX. thank you!

  2. unanswered calls from clients get the 3cx System Prompts instead of carrier

    we are using 3cx hosted pro plan with YeaStar TG Gateway, 3cx registering the TG gateway as sip account trunk for each number. however everything running smoothly except when our agent is busy or no answer the client call gets forwarded to our 3cx system prompts instead of the sim provider...

  3. Unable to Pickup back to back incoming calls

    Office has Yealink T40G and T42G handsets with "Accept Multiple calls" enabled under Phones Forwarding Rules. Issue happens when a user hangs up a call that was from an external source routed through ivr and when first call is ended user is unable to pickup another call that is ringing to the...
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