incoming calls declined

  1. Question Regarding Queue Call Decline and Timeout Tracking

    Hello, We would like to ask whether there is currently a reliable way to identify when a queue agent explicitly declines/rejects an incoming queue call. Additionally, we would also like to know whether it is possible to identify cases where an agent intentionally lets a queue call ring until...

  2. 3CX V20 with Twillio as SIP trunk, randomly not receiving calls

    Hi everyone, After the upgrade to V20 I am randomly getting's dropped incoming calls. Twillio's incoming call logs are showing that server did not reply to SIP ( 32022 - ACK not received from your SIP endpoint: ACK not received from the SIP endpoint), every 30-60 minutes I would get one or two...

  3. How to enable simultaneous hang-up across mobile app and desk phone?

    We're facing an issue with any user who has 2 or more connected devices, mobile app and desk phone. When he receives a call and decline it from on device, the other device keeps ringing until the call is forwarded to voice mail. We need to configure the system to decline the call with a busy...

  4. Solved Incoming Calls Declined

    Hello, I don't usually post so don't mind my ignorance when it comes to forum etiquette: We have a user that works remotely and wants to take calls from her Android. The extension gets provisioned but any time she receives a call from a Queue, the call gets declined. She also mentions when she...
    • JSantana
    • Thread
    • 3cx android app incoming calls declined invalid password
    • Replies: 4
    • Forum: Android
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