intro prompt

  1. RvRijbroek

    Queue - Comfort Prompts

    Hi Guys. As of this evening I'm running v 20.0 update 9 (build 995 release - AI 1.4.48). Testing the Comfort Prompts in the queue together with the intro prompt. I notice that my music on hold (USProgresstone.wav) is "talking" through the intro & comfort prompts. Anyone else has this? Don't...
    • RvRijbroek
    • Thread
    • bug comfort prompt intro prompt queue
    • Replies: 1
    • Forum: 4SC
  2. Pierre.m

    Include intro prompt in recordings

    Hi everyone, I have the following setup: - digital receptionist with intro prompt, 1 sec timeout, transfer to queue - queue with agents that can login/login the queue - recording on all external calls enabled The default behaviour is that the recording starts when the call is answered by one...
  3. MidiTélécom

    Not play "Music on Hold" when "Intro Prompt" plays in Queues

    Hi everyone, The fact is when you want to add an "Intro prompt" in queues, you get into the problem that "Music on Hold" is always playing in the background of the "intro prompt" even if you check the tick: "Play full intro prompt before calling agents." (and make, for me, to be honest this...
    • MidiTélécom
    • Thread
    • intro intro prompt queue intro and music on hold queues
    • Replies: 3
    • Forum: Server
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