Hi everyone,
I have the following setup:
- digital receptionist with intro prompt, 1 sec timeout, transfer to queue
- queue with agents that can login/login the queue
- recording on all external calls enabled
The default behaviour is that the recording starts when the call is answered by one of the agents (users).
For a specific case (medical industry) we need to record the entire call including the intro prompt played by the digital receptionist.
The intro prompt includes the text saying all calls will be recorded, the part we would like to include in the recording.
This is for legal purposes so the entire recording starts with the part that the call will be recorded en will end when the call is ended.
How can i get this up-and-running, if even possible?
I have the following setup:
- digital receptionist with intro prompt, 1 sec timeout, transfer to queue
- queue with agents that can login/login the queue
- recording on all external calls enabled
The default behaviour is that the recording starts when the call is answered by one of the agents (users).
For a specific case (medical industry) we need to record the entire call including the intro prompt played by the digital receptionist.
The intro prompt includes the text saying all calls will be recorded, the part we would like to include in the recording.
This is for legal purposes so the entire recording starts with the part that the call will be recorded en will end when the call is ended.
How can i get this up-and-running, if even possible?
