ivr prompt

  1. IVR menu option in logs

    Is there a log where you can see which button was pressed while the caller was in the IVR? Looking in the Activity log with it set to Verbose, I do not see this info being mentioned. I have attached the associated call from the Activity Log if anyone can identify this information. The caller...

  2. ivr: onhold music playing over office closed recording

    Hello I have a Version 20.0 Update 1 (Build 731 Release) - works well :) I have one issue,the IVR has an onhold music defined. When I configure the office hours, and a voicemail as an action when the office is closed, and I configure a recording to play, I get both recording played at the same...

  3. IVR Prompt Sets for Queue position

    Hi everyone! I hope you having a good day. I am tring to change "QUEINTRO" field which is in "ResponseOrdering.xml" file. Default value for this field is "YOUR_AT_POSITION+$Num$+QUEUE_TOBE_CONNECTED". But in Turkish, it is not usefull for us. "$Num$" parameter should get 1o.wav, 2o.wav files...
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