licence activation

  1. Can't apply purchased 4SC key to expiring running instance. Is a 3CX hosted to 3CX hosted migration the only way to use it? And if so, how?

    Hello all, I did try to find this topic in this forum and elsewhere, but couldn't seem to find anything relevant unfortunately. Apologies in advance if there's something I missed, and thanks for your help. So, I currently have a 4SC Pro v20.0 Instance which is 3CX hosted, but the licence is...
  2. licence activation issue (http proxy)

    Hi All, I am trying to configure 3CX v18 Linux Debian 10 server on permise but i am not able to activate the license as my service is not exposed directly to internet. activate.3cx.com can only be acced via a http_proxy Did anyone had this problem and managed to configure the http_proxy ...
  3. Subscription Expired - Fails to establish connection to activate.3cx.com

    Hi, Running v18.0 Update 7 (Build 441) on-prem self hosted Windows Server. Renewed our subscription over a month ago. When logged into the admin portal I noticed a warning stating our license expired last week. I've tried refreshing the license and receive the error below. activate.3cx.com is...
  4. licensing

    I have a few questions about the licensing if anyone can assist me .When i buy an enterprise license from 3cx do i have to buy for each user or is it for an unlimited amount of users .Also how does does buying minutes work on 3cx do we get billed for outbound calls and if so how do we get...
  5. 3CX Product Status Suddenly change to Activation Fail

    Hello, Hope you are all doing well, our client experience an issue were they weren't able to received any incoming call from 2 SIP provider. Upon checking the system, we noticed that the product status change to Activation Fail. We initiate the Refresh License Key Information and the system...
  6. License expired

    My free license expires today. I purchased a Pro license for this instance yesterday. How do I get the license to apply? Get the system to recognize that it is not expiring?
  7. License Activation Issue

    We are having issues activating our license through 3CX. We're currently running the latest non-beta version of 3CX on a Windows server. If we set our primary DNS server on the server's NIC adapter to 8.8.8.8 it works fine and activates as it should. However, if we use the IP addresses of our...
  8. Solved Unable to Enter Pro Licence Key in Portal

    Hi All, Apologies if this seems a basic question, I am setting up a new 3cx instance in AWS. I have followed the steps: https://www.3cx.com/docs/cloud-pbx-amazon-aws/ however it has not given me the option to enter the Pro Licence key provided to me by a 3cx partner anywhere in the portal...