Solved Unable to Enter Pro Licence Key in Portal

[HarryMoore]

Hi All,

Apologies if this seems a basic question, I am setting up a new 3cx instance in AWS. I have followed the steps: https://www.3cx.com/docs/cloud-pbx-amazon-aws/ however it has not given me the option to enter the Pro Licence key provided to me by a 3cx partner anywhere in the portal. Online, the only guidance I could find was to backup the 3cx with the box for backup licence keys not checked and restore from that. Attempting to restore from this doesn't work as restoring from the portal requires the licence key in the backup and doesn't prompt for it as suggested in the article. I believe this is because the guidance was from an old version.

In short, I have a pro 3cx licence key and would like to setup an install in AWS but can't find where to enter this or change it from the basic 4sc after setup.

Thanks

 

[HarryMoore]

Resolved, installed 3cx manually on ec2 and was prompted in the direct connect web portal to enter the product key. Seems you can't do this when provisioning 3cx from the portal unless buying the licence from there.

 

[StefanW]

Hi @HarryMoore,

actually is your question not as basic and we have to see how to cover such a flows better in the future

 

[Evolute IT]

Hi @HarryMoore,

actually is your question not as basic and we have to see how to cover such a flows better in the future

Normally the only way to get the license in their portal is to transfer ownership via the email. It would be nice tho if partners could hold the licenses but still "delegate" them to the actual users.

Some partners do keep licenses with their own name and not the user's.

 

[StefanW]

@ConceptsWeb
not to spam the customer's post, on this occasion, there is a pat situation and it is no one's fault (well - maybe ours). Customer cannot see the subscription in the portal as it is not activated or associated with their email and partners cannot transfer it as they are not the owner --> Dead End. The team is aware already to have a look.