log user out

  1. Queue Login/Log Out Problem

    When a manager logs a user out of the queue using the link on the call queue panel: When the user returns, they are still showing the option to logout of queue in the drop down menu: Clicking this has no effect. They can only log back in from the view on the queue panel (or the manager can...

  2. Queue missed calls

    Hi All We have issues where agents might forget to change the status when they leave their desks. Therefore a call will get presented to them, but after a set time, it will be offered to the next person in the queue. I'm wanting to find a way to either a) log the first agent out of the queue...
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