logged in

  1. Queue Users logged in check.

    Hello, We have dispatch queues, one at each facility that receive calls based on customer location (by choice in auto attendant CFD menu). What I am attempting to do is a check that if there is no one logged in to base1 queue, to deliver to base2 and vs versa. If there is no one logged into any...
  2. pmterp

    Issue with Agent Queue Status Indicator - Malfunction or Misunderstanding

    I've tested this on 15.5 SP6 and on 16 SP1 and got the same results. To summarize: When the agent is in DND, calls are routed as expected but the queue status for the agent shown in the admin panel > Extensions > Status as well as the "Q" in the web client and mobile app are not updated to...

  3. Log in and out of Queues automatically

    Hello, We are running the latest 3cx 15.5 Sp6. In 3cx management console, we have noticed the following: When an extension has specific office hours (Extensions - - > Forwarding Rules - - > Auto Switch) their Current Status changes to "DND" during out of office hours. However, when an...
    • George Ts
    • Thread
    • agents current status logged logged in logged out queues queues status
    • Replies: 1
    • Forum: Phone System / PBX
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