lost call

  1. Graph incoming Calls outside office hours(time range graph)

    Dear sir madam . I wish everything is well . I run 3cx enterprise . Incoming calls are routed directly from sipTrunk to a callFlowApp which based on time routes calls on digitalRecepsionist1(8.30am-5.30pm) , digitalRecepsionist2 (5.31pm-10.59pm) or if time is 11.00pm to 8.30am it drops the call...
  2. Better Lost/Abandoned Call Details and Options

    Our company uses several different call queues. We are trying to make improvements and troubleshoot based on reports and alerts we get from the system but we are having an issue with lost/abandoned calls. We have noticed that in the alerts, reports and call log calls are simply divided into...