maximum queue wait time

  1. "maximum wait time" in call queues

    Let's say I have these users: John Jane Michael Dianna 1st level call group is: John Jane 2nd level call group adds Michael, so it is: John Jane Michael 3rd level call group adds Dianna, so it is: John Jane Michael Dianna Now let's say John and Michael is talking on the phone - Jane is...

  2. Different queue prompts ("No agents logged on" and "All agents busy")

    Hello, We are currently trying to build a queue system which can distinguish between the following cases: Case 1: No agents logged into the queue: Play audio prompt "Please send us an e-mail instead" immediately and disconnect. Case 2: Agents logged in, but all of them are busy: Play audio...
    • bpgaw
    • Thread
    • agent busy destination if no answer maximum queue wait time queue
    • Replies: 2
    • Forum: Phone System / PBX
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