music

  1. RintoC

    "beep____beep..." call tone on a user

    Hello, I would like to know if it is possible to change the default tone when calling a user’s assigned SDA number and replace it with music. I looked into the voice instructions, but I only found the "beep.wav" file from voicemail. Note that the user statuses have been configured with...

  2. New Fanvil PA3 Deployment, First Time Using PA3

    I am attempting to setup a Fanvil PA3 with 3cx that is hosted on a cloud server. I have been Googling and reaching out to Fanvil, but still not quite sure how this is supposed to work. Any help would be greatly appreciated! I am replacing a Valcom V-2001A analog system with the PA3 to use...
    • DuvanCNR
    • Thread
    • fanvil pa3 help intercom music music on hold new new install paging paging adapter paging system
    • Replies: 9
    • Forum: Fanvil
  3. support_alkivi

    Music quality differencewith G711a codec between a fixed or Call call.

    Hello, We have conducted several tests with different styles of music, and always get the same result: When a caller calls from a landline, our hold music is of good quality. When a caller calls from a GSM line, our hold music has a slightly distorted effect, with a kind of light white noise...

  4. Is there any way to set "hold" music per queue?

    Hi I know how to set hold music/message on a queue, while the caller is waiting for their call to be answered. However, how do I or can I set a hold message per queue for AFTER the call has been answered? For example:- Scenario 1: > Call comes in to QueueA > QueueA hold music and message...

  5. Unique Music On-Hold for Queues

    Hi All, I wanted to ask if it had been considered to allow us to apply unique music on-hold to call queues? I'm aware that the option to set Music on-hold is available within Queues but this merely controls what the caller hears prior to the call being connected to an agent. i.e. RingRing.wav...
    • Mike Clouter
    • Thread
    • music music on hold music on-hold queue
    • Replies: 35
    • Forum: Server

  6. Soundfile instead of ringtone, etc.

    Hello, I am trying to change the ringtones for my companie. Out of Office, on hold already working on our Call Queues. What I need is to replace the standard ringtone when waiting for someone answering my call. Already read a lot I need to make this change on my provider? The problem is we...
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