ominichannel

  1. IVR Whatsapp

    One of the functions most used by customers using omnichannel solutions is IVR on Whatsapp. This way, it possible to create a pre-service tree (IVR) on Whatsapp so that the customer can choose the sector they want to speak to? For example: Welcome to company Y Select the option: 1...
  2. the_jackal_br2001

    3CX with Rocket.Chat ominichannel for Contact Center and VoIP integration

    I wonder if I need to have a formal authorization from 3CX to start an integration with the Rocket.Chat platform? I would like to have 3CX as a customer for the voip and call center solution integrated with other Ominichannel tools. Is there a group on the 3CX dev forum? I would like to know...
    • the_jackal_br2001
    • Thread
    • 3cx and rocket.chat contact center ominichannel
    • Replies: 1
    • Forum: Other
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