on-call

  1. Calls Still Received After Switching Extensions

    We have an on-call extension tied to a ring group, and that extension is only used for receiving afterhours calls via that ring group. Staff have a personal extension to use during regular business hours. When a staff member who was on-call is no longer assigned an on-call shift, they switch...

  2. Best way to allow staff calls to ignore office hours

    I have a company phonebook in 3CX with staff and client phone numbers. I have flagged which numbers are staff and which are clients using the 'Company' field and the 'Department' field. Not all staff are 3CX users. I want to allow staff calls to come through to an after-hours on-call employee...

  3. Outside of Office Hours - Call Routing to User's Mobile / Cell

    Recently deployed 3CX system in client's office. Had discussion on how they want to handle call routing for outside of Office Hours. With old phone system they forward all lines to a user's mobile / cell Info from my client is provided below: Emphasis on the last two statements...they would...
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