onhold

  1. Calls from our 3cx to a customer 3cx fail on transfer

    The situation is that if we call just one of our 3cx customers, the phone rings fine and is able to be picked up. However, when someone on the other end attempts to transfer us to another user, we then start to hear our own 'On hold' music. If I watch the customers 3cx dashboard I see this as an...
  2. zahir sirag

    3CX checking DIDs with call script or CFD custom MOH

    Hello, I need to create a script similar to https://www.3cx.com/blog/call-flow-scripts/call-routing-did The issue I’m facing is the following: when I check the number and transfer the call to the extension, no audio is played until the extension answers. Instead, I would like the file...
    • zahir sirag
    • Thread
    • call flow call script cfd did direct did inbond rules did logic inbound onhold usprog
    • Replies: 3
    • Forum: Call Flow Designer
  3. bbnet

    On-Hold Music per queue

    Hi, Our 3cx decided to ignore per queue settings for music on-hold when someone puts caller on-hold. When someone rings in, chooses the IVR option and goes to queue, he gets correct on-hold music as set per queue until answered. Which is correct. But once agent puts caller on-hold during...
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