openai

  1. GPT-4o Mini Transcribe repetition loop in V20 U9 / AI 1.4.48 – direct OpenAI API works correctly

    Hello, I am testing the new AI transcription functionality on our production 3CX system and have encountered what appears to be a reproducible problem in the 3CX transcription pipeline. System configuration: 3CX Version 20.0 Update 9, Build 995 Release AI version: 1.4.48 License: AI Edition, 8...
    • RRusev
    • Thread
    • gpt-4o mini openai transcription
    • Replies: 1
    • Forum: AI

  2. Solved Intermittent OpenAI transcription failures – HTTP 400 "Unrecognized file format" with valid WAV files (V20 Update 9 / AI 1.4.48)

    Hello, We are experiencing intermittent AI transcription failures. Environment: - 3CX V20 Update 9 (Build 995 Release) - AI Plugin 1.4.48 - AI Edition - On-Premise Windows - OpenAI - Whisper (Speech-to-Text) - GPT-5 nano (Analysis) The system worked correctly for several days. Now...
    • MG_SI
    • Thread
    • ai integration bug openai recording transcription v20 whisper
    • Replies: 3
    • Forum: AI

  3. AI openai endpoint

    Hi, I have read the documentation about AI features, but I always see openai. Is it possible to add custom endpoint for openai ? I use Azure ai with openai models but I can't use my endpoint ? Is it possible ? Is it a feature in the roadmap ? Thank you
    • eldiablo62
    • Thread
    • endpoint openai
    • Replies: 2
    • Forum: SMB
  4. pmterp

    [INFO] OpenAI Costs

    Would anyone be willing to share estimates of their OpenAI costs related to transcription and analysis? We're beginning to use it internally, but we serve a wide variety of clients (sizes and industries) and would love to be able to ballpark the estimates. I'll be happy to come back and share...
    • pmterp
    • Thread
    • ai cost ai costs ai summary ai transcription openai sentiment
    • Replies: 6
    • Forum: AI

  5. Getting transcripts and sentiment using an API

    Good day Community, We have integrated our 3CX platform to OpenAI Whisper and are looking for a way to retrieve the transcript and sentiment results using an API. Searching the site and web have not proven to be successful and we do not want to manually generate the report. Is there a way to...
    • cdwmis
    • Thread
    • openai sentiment transcription whisper
    • Replies: 3
    • Forum: SMB

  6. Multi-Language Voicemail Transcription in 3CX V20 - Feasibility?

    Hi everyone, I’m currently deploying a POC 3CX V20 U3 beta system as part of the upgrade planning for a large V18 deployment update. During this preparatory phase, I’m exploring the voicemail transcription feature, and I noticed that you have to select a single language for transcription during...

  7. Changing OpenAI - "gpt-4-turbo" to "gpt-4o"

    We'd like to use gpt-4o from gpt-4-turbo. Is there a setting to set which model we can use?

  8. Solved Transcriptions have stopped working

    Hello everybody I just installed version 2 update to unfortunately I'm not able to get my teams voice calls and voicemails to be transcribed using OpenAI's Whisper API could someone please help me figure this out?

  9. VoiceMail Template - New Variable Request

    With the new 3CX V20 U2 release and the arrival of OpenAI Whisper Speech-to-Text integration, it's possible to obtain the transcription of voice messages left in the voicemail which will arrive via email together with the .wav audio voice message attachment. I use this system to have 3CX send...
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