overflow

  1. JamesHD

    Additional Polling Options - Advanced Skill Based Routing

    It would be useful to have the option of a polling strategy that was similar to skills based routing, in that you can assign agents to different Skill Groups, but choose when the groups are polled rather than the additional Skills Groups only being polled if no one is present in the previous...
    • JamesHD
    • Thread
    • overflow polling strategies skills based routing
    • Replies: 0
    • Forum: Server

  2. Forwarding to multiple groups

    Trying to create a demo environment for a customer, I have some difficulties in creating a simple Call overflow. I would like to create a Call overflow for a group, where the call is forwarded to multiple groups. For example. I have a sales department Group (Group1). When a call to this group...

  3. Overflow Call Queues

    Hi all, I currently have some overflows setup, so if nobody answers support queue within 20 seconds it will go to another queue that will ring all agents, however it then counts as an abandoned call on the original queue.... this is not good for reporting as we do not know how many are true...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom