panel

  1. ArneDery

    Queue Call History for Regular Queue Members

    I would like to suggest adding a queue call history view to the 3CX Queue Manager Panel. Currently, a regular queue user can see their own call history, but not the complete history of calls handled by the queue. To see that information, users need access to reporting functionality. For many...
    • ArneDery
    • Thread
    • history panel queue history queues windows client
    • Replies: 0
    • Forum: Web Client

  2. PWA Dialer Obscures Panel Info

    I've deployed the PWA Client to my Citrix environment. Some Agents will be expected to monitor different Queues with the PANEL tab, and all staff will have IP Deskphones registered to their extensions. An important part of the Panel view is the listing of different agents' Answered and Abandoned...

  3. “Log in to all queues” option

    Hi there 3CXers! We’re running into a usability issue with queue login management in the 3CX PWA and wanted to ask if this is possible today, or if it could be considered as a feature request. Currently, when agents log out of a specific queue through the panel, they later need to manually log...

  4. Calls disappear from PANEL view in the PWA client when transferring from queue

    We are experiencing an issue with the PWA client, which we switched to after encountering problems with the Windows Store app. The challenge is that calls disappear from the PANEL view when transferring from one queue to another. When transferring directly from a queue to an agent, there are no...
  5. NickKulkarni

    PWA Panel not showing Queue status and name for users only on Admin/system owner extension.

    Hi All Version 20.0 Update 7 (Build 1080 Release) self hosted. PWA in MS Edge Version 143.0.3650.80 (Official build) (64-bit) Windows 10 22H2 with extended security updates enabled. Have just noticed, because the boss asked me to see who was logged in to which queues that I cannot do that from...
  6. Allen_Miller

    Panel - Queue Serviced Call Statistics

    We've got an installation that is a dispatch service. They have a Queue for inbound dispatch request calls. There is another Queue called Liasons which is basically for callers wanting a manager instead of a dispatcher. The Dispatch Queue gets the bulk of the inbound calls and the Liason...
  7. ArneDery

    Customisable wallboards

    The current wallboard feature in the webclient is quite limited in it's option, being you can select the queues you want to see and 2 custom text fields. It would be great if we could add some options to improve the qurrent wallboards possibilities. Options could which could be toggled: (NEW)...
    • ArneDery
    • Thread
    • panel queuemanager realtime reporting statistics wallboard webclient
    • Replies: 0
    • Forum: Web Client

  8. Solved Call Queue Panel Issue

    Hi Everyone, I've upgraded our 3cx last weekend from v18 to v20 and used the backup I created to restore my configurations, extensions, trunks, etc... This is hosted by the way in Digital Ocean. We noticed that the Queue panel is not working properly where if agent 1 park a call, and agent 2...

  9. Selective queue display

    I noticed that some extensions serving a queue stop showing the queue name on the panel once they pick up the call while others continue to show it. Why?

  10. Disable "Panel" (Receptionist Panel)

    Hi all, Sorry if this is duplicated anywhere else, I searched but couldn't find anything, I have a client who does NOT want the "Panel" option available to their users. They are concerned that seeing that info, shown in "Panel", may be abused in some way. They were also concerned about the...

  11. Default queue in Panel

    Is there a way to set the default queue in the Panel view or to remember the last queue selected? Every time I bounce between Team and Panel, I have to reset the queue. When I select a Team group, it is retained.
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