play announcement

  1. Play announcement

    Hi everyone! I have a problem with an holiday's day, I modified the holiday's day on the Office Hours of each department with the .wav files. Then I go in the Call Handing on each Queue or Digital Receptionist to modify the "When on holiday route to" to End Call and I activate the Play...

  2. V20 Digital Receptionist Holiday "play announcement" has a ringing tone in the background

    We have a Digital Receptionist with a holiday rule, when we add the "play announcement" recording, the caller hears phone ringing in the background. those background artifacts are not present in the original wav file.
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