V20 Digital Receptionist Holiday "play announcement" has a ringing tone in the background

[ACT512]

We have a Digital Receptionist with a holiday rule, when we add the "play announcement" recording, the caller hears phone ringing in the background. those background artifacts are not present in the original wav file.

 

[SteveITS]

See related Partner forum thread: https://www.3cx.com/community/threa...t-has-phone-ringing-in-the-background.124214/

 

[aaronbeadle]

Hello, I also have this but the link above shows: You do not have permission to view this page or perform this action.
I am logged in - can someone point me in the right direction please

 

[SteveITS]

Hello, I also have this but the link above shows: You do not have permission to view this page or perform this action.
I am logged in - can someone point me in the right direction please

Yeah it's a Partner forum. In summary, so far there isn't a solution, but a handful of people are experiencing it. 3CX suggested a support ticket, if using a different WAV file didn't solve it.

v20 is not yet released, so...

 

[aaronbeadle]

Thanks Steve! I shall give it a try!

 

[SteveITS]

Per a post on that partner thread today, it's been fixed and will be in an upcoming update. Presumably RC3 since they have been talking about it.