priority call

  1. Emergency queue notify agent

    Goodafternoon, For a GP practice we have the next challenge. There are 3 agents using the 3cx windows app (version 16.3.0.264) In the IVR option 1 go`s to a priority queue (Emergency) with these agents in it. But if they are in a call they don`t see or hear that there is an emergency call And...
  2. AbdulKader Anwar

    Emergency Extension

    Hi there. We are setting up one Extension as an emergency extension and i would like to know if i call from that extension, is there any possibilities i can set that extension call to override other calls from the queue. thanks :) anwar
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