prompt playback

  1. "FORBIDDEN" prompt is played when an outgoing call is rejected with a "603 Decline" response

    Hi there, sometimes confused users reach out to me when they have trouble calling an external number because they get a message that their call was forbidden by an administrator. It just happened again with a call that was rejected with a 603 Decline response. This prompt was played...

  2. Solved How to playback recorded audio?

    I'm trying to do a very simple test where I playback the audio recorded by the user. I'm using the record audio component and afterwards a Prompt Playback component referencing the Recorded Audio Prompt giving it the Audio ID Expression (RecordComponent.AudioId). I have configured an audio that...
  3. NicholasBarnes

    Best way of playing unskippable audio file at some point in the call flow?

    Hi all, I have a customer with a specific requirement for inbound calls. 1 - Play "Thank you for calling COMPANY" message. This must not be skippable by the caller. 2 - Play current status message (e.g. "It's currently snowing and staff numbers are reduced. We apologise for longer than average...
  4. NicholasBarnes

    1.3s delay before "Prompt Playback"

    I'm just starting out with CFD and so far have most of it worked out. However, I have one problem I can't seem to avoid. Consider a simple call flow - play three audio files and then hang up. The problem is that a 1.3s delay is being inserted before every audio file (red 'X' in the image) which...

  5. Prompt playback do not play audio (delete after it played Flow)

    I create a CFD to play an audio and delete this audio after it played. The following CFD work fine But following CFD not working. Audio do not play. DeleteFile.cs file: Any solutions for this? Thank.
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