queue callback

  1. 3CX Queue Callback Not Clearing When Call Returns from External AI/SIP System (Ghost Call in Queue)

    3CX Queue Callback Issue — Scenario Analysis & SIP Flow Sketch (All identifying phone numbers, IPs, and hostnames have been generalized.) 1. Overview of the Problem When callers enter the main queue and choose Queue Callback (QCB), they are prompted to verify their callback number. If they...

  2. CallBack Feature

    Hi All, I understand that with the callback feature of 3CX Queue, the system will automatically call back the caller who requested it once an agent is available. I have a few questions: Will the system give the callback user priority over new incoming calls, or will it wait until there are...
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