queue login logout

  1. PWA app randomly not ringing for call queues, and SLA missed calls being transfered to system owner

    Hi everyone, We're brand new to 3CX, setup so far has been easy and the system is working well, however we have a couple of issues I can't get my head around..... First is that calls from queues in the PWA app don't always ring the agents in the queue. I have checked that the agents available...
    • EMAT-Dave
    • Thread
    • pwa sla time system admin
    • Replies: 5
    • Forum: Windows

  2. Agent Logout/Pause Reason

    Hello! We are currently competing with Yeastar and it appears that this feature is a deal breaker. The customer is requiring a feature that will enable their agent to provide logout reasons when they try to log out (i.e., break, lunch, meeting) and be able to run reports similar to the AGENT...
    • dsitechnology
    • Thread
    • call queue feature request
    • Replies: 0
    • Forum: Other

  3. Unsupported Login / LogOut of specific Queues on Android App

    Currently when you login and logout of Queues in the App, it is a global setting and you are not able to see which specific queue, you are logging in and out of. Ideally when you login, it should bring up a tick list and you can chose if you are logging in or out all queues or specific queues...
    • mainport
    • Thread
    • android queues
    • Replies: 11
    • Forum: Android

  4. Log out from specific queue with BLF

    Please create the function to log out from a specific Queue using a BLF instead of logging off on all queue's

  5. Disable Queue Logout

    Is it possible to disable queue toggle (login/logout) of 3CX phone client as an admin privileged option? So user cannot change or logout from queue without supervisor/admin permissions. Queue login/logout should automatically trigger when user change the status.(ex: Ready, Away etc)
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