recording permissions

  1. Permission to access recordings

    Is there a way to allow the a Department Administrator, Supervisor, or Manager to access recordings? Currently the only profile that has access is the system owner. I need to grant access to department heads. If this is not an option I there a way to send the recording to an external email? I...

  2. How to set user as Manager only for one group

    Hi All, On V20 how to set a user to be able to see/download call recordings from other users without having the option to create/edit/remove existing extension. Right now I can only set a user as a Manager and they will be able to see all recordings but they will have the permission to...
    • Larry-B
    • Thread
    • departements department administrator recording recording permissions v20 departement
    • Replies: 1
    • Forum: Phone System / PBX
  3. benphillips

    3CX Recording Settings Reverting

    Hi All, Wondering if anybody has had the same issue as us. We have a select group of users who are able to pause recording on their 3CX for taking credit card info over the phone. Recently this setting was reverted so they were unable to do so. I then went in and changed it so they had the...
    • benphillips
    • Thread
    • hosted 3cx recording permissions
    • Replies: 1
    • Forum: SMB

  4. Edit/Add custom user roles

    Hi we have a number of customers who have requirements for certain users to be able to have custom access rights. 2 examples are being able to pick calls up (a standard requirement for most of our clients) Being able to listen and review call recordings for compliance. We cant add these...
    • David.Eagle
    • Thread
    • call pick up permissions pickup recording permissions user roles
    • Replies: 0
    • Forum: Server

  5. Department Recordings

    Hi All, Using V20 on a new system we have installed and it is using departments for separating out companies within the overall system. We have someone who needs access to the recordings of all of their department, but not the recordings for the other departments. The roles section on the...

  6. Call Recordings

    We are currently running a 3CX on premise phone system (V18 Update 6) We have configured the majority of staff to record only external calls, we have 3 staff members that have all calls recorded and 1 staff member that no calls are recorded. If the staff member with no calls recorded calls a...

  7. Recordings Permission

    Hello, We have to grant the access to download the call recordings for multiple users. But if we enable the option like above, it will grant them also access to alter the "Recording Quota Options", what is of course not wanted. What is the supposed way to achieve this? Access the call...

  8. User rights enhancements - for "Perform operations (divert, transfer, pickup)"

    When this "Right" is checked users get more features than described are enabled when clicking on another extention, such as "Stop call Recording" and "Drop". Here is the feature request : To clearly list all the options that are enabled with this "right" To respect the call recording...
    • JasonCimtel
    • Thread
    • call pickup recording permissions rights
    • Replies: 0
    • Forum: Server

  9. Users can delete recordings 3cx v18

    Hi Guys, Is there a workaround to prevent users to delete recordings when they have access to 3cx management console V18. Please see attached screenshot. In V16 users could only download recordings. They could not delete recordings. Unfortunately "(Monitor (Reports, Chat Logs, Call Log and...

  10. Phone Recordings

    Hello, Anyone with access to the admin portal has full access to all user recordings. Is it possible to restrict this to a certain group? Thanks,
    • Melladay
    • Thread
    • admin console recording logs recording permissions
    • Replies: 3
    • Forum: Web Client

  11. Change 3cx Recording Path - Gcloud

    Hello, i have attched a new disk to the VM instance and now i want to store the recordings to the new disk. I have selected the new path in 3cx recording and assigned the quota but still calls are not getting recorded and not showing the new disk space on dashboard. Can you please help Thank...
    • max1498
    • Thread
    • google cloud google cloud platform recording permissions recordings recordings location
    • Replies: 10
    • Forum: Phone System / PBX

  12. Can't see recording

    Hi, I have a problem with a user in the web client, I can't see the recording view option, but other clients show it. - I have a Professional 3cx license, - I have enabled the option to check the rights of the extension from the console, which should allow viewing of the recordings. Can...
    • m.cafagna
    • Thread
    • problem record call recording permissions recordings
    • Replies: 1
    • Forum: Web Client

  13. Recordings permissions

    I've got a scenario where I've got multiple groups on the system (e.g. sales, customer services etc.), if I tick the option "Can see group recordings (Available in Professional and Enterprise)" on a single a single extension for the "customer services" group, then that user can then see...
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