report missed call

  1. vivasupport

    Assistance Required for Generating Missed Call Report

    Dear Support, Our customer has requested a report showing only the abandoned or missed calls for the entire day. For example, if a call from 0123456789 at 09:00 was missed but another call from the same number at 15:00 was answered, it should not appear in the missed call report. However, if...

  2. Report explanation

    Hello, I'm trying to find explanations in the documentation for the content of the generated reports, but I have some questions for the "answered/unanswered queue calls" report: - How can we have a specific group (2xx) reporting? - How are missed calls counted? - Is there a missed call when...

  3. Graph incoming Calls outside office hours(time range graph)

    Dear sir madam . I wish everything is well . I run 3cx enterprise . Incoming calls are routed directly from sipTrunk to a callFlowApp which based on time routes calls on digitalRecepsionist1(8.30am-5.30pm) , digitalRecepsionist2 (5.31pm-10.59pm) or if time is 11.00pm to 8.30am it drops the call...

  4. ReportCall is not triggered even if ContactLookup returns proper data.

    Hi All, I am getting below response in the log file even if contact lookup is perfectly done. 2021/12/03 09:58:43.460|4416|0076|Trac|CRM: missed call event received for a call which is part of multiple calls (ring group or queue) - call journaling in CRM is skipped I am attaching the logs here...
    • andrewbirrell
    • Thread
    • call journaling report missed call reportcall
    • Replies: 7
    • Forum: Other
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