reporting errors

  1. Issues with Call Queue time accuracy in PWA.

    Hi all, I have been told by some of our users that their log in/log out times and call times are often incorrect by anywhere from 1-15 minutes. For example, one of our users that frequently logs in and out of their call queue sent me this specific example. User signs in like normal, then goes...
    • PSC-Makc
    • Thread
    • call queues pwa reporting errors
    • Replies: 3
    • Forum: Web Client

  2. Report 3CX V20 Update 6 all report is not have sum total.

    Hi 3CX Support, Report can not has sum total. If Export to .csv but summary not sum total call, it sum row only, please fix. Thank you.

  3. Agents in Queue Statistics vs Queue Performance Overview

    I have two reports that seem like they should have equal statistics. As you can see from the dates and times they are identical. I've confirmed they both have the "Drop 5 seconds or less" calls box. Not only is extension x102 showing more calls answered than unanswered in the AiQ statistics...

  4. 3CX REPORTS INCOMPLETE

    Hi, I'm using 3CX 8SC PRO V20 onpremise. I'm just trying to find the old option from "External Numbers" on the new V20 . If I try to select the custom option, the system shows internal and external calls on the report. Thanks in advance.

  5. Call Report Recipients

    Hello All We have a Pro 16sc license recently upgraded to V20 and I am struggling to change the recipient address for the call reports. Is there a way I can send Scheduled call reports to specific people or only one person? Also when I schedule a report it does not even give me an option to say...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom