role

  1. Role access greyed out

    Hi I have v20 and I was looking for the Reports menu, which lead me to roles, which I seem have neither of. I have my main original system admin user showing However, when I edit that user their role is greyed out no matter which department is selected. All SIP trunk profiles are set to...

  2. Feature Request: Department Manager and Department Reports

    Hi... so my system is ~500 phones spread out over 25 businesses. We have departments for each location and they have a manger who can pull reports etc. One big downside I've seen so far is those "managers" feel the need to delete Users (extensions) of staff that is not currently with us. SInce...

  3. v20 role questions

    Can you have multiple users with "Department Administrator" or "Manager" role? If you can, is it expected that all users with the abovementioned role will disappear from Admin/Users? This is the scenario. We have Department A, which consists of users John and Dan. I needed John and Dan to be...

  4. How to allow Managers to access Admin Reporting section but nothing else

    Hi guys, I'm trying to give the Department Managers enough permissions to be able to see the Admin - Reporting section but nothing else. I really don't want them fiddling with the settings in 3CX because there is too much to go wrong. If I give them the Role of Receptionist or Department...
    • Alex Fogerty
    • Thread
    • new role reports role user roles
    • Replies: 3
    • Forum: SMB

  5. All group permissions limited by User role permissions

    I don't know that this is supposed to be intentional, as least as far as I understand groups and role permissions, but we're seeing this in 18.0 update 4. Members of a group only have the permissions of the user role, regardless of role assigned. IE. If I remove see presence from the user role...
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