scenario

  1. CallID in the ReportCall Scenario

    Hello there, Based on the documentations in the following link: https://www.3cx.com/docs/crm-template-xml-description/#h.5e5k1zy3fj83 for the scenario "ReportCall" , there is no CallId in the "predefined" variables is there any way to do so ? because we need this CallId to be sent to our...

  2. Skip Agent while reporting a call

    I am trying to integrate 3CX with Freshworks for call journaling and as most of you know currently 3CX will report calls as answered if picked up by IVR. So I wanted to create a custom scenario to be executed after <Scenario Id="ReportCall"> by skipping the ReportCall scenario if...
    • FG Admin
    • Thread
    • crm integration freshworks scenario
    • Replies: 2
    • Forum: Other

  3. Only do ReportCall when a specific number is called

    I have a request to implement a scenario whereby "ReportCall" is only triggered when a specific number within an organisation is called. So within the organisation there are several numbers, with one being attached to the "support" team. I only want "ReportCall" to be triggered when the...
    • hoth
    • Thread
    • crm reportcall scenario
    • Replies: 3
    • Forum: Other

  4. make a scenario that send a post request like CreateContactRecord but with others parameters?

    Hello, For my project, I would like to send in a post request : phone number and if the contact have been already created, I would like name + phone number on each call inbound such as CreateContactRecord that sends the request at the beginning of the call. Is it possible and how can I do it ...
    • Mickael.b
    • Thread
    • crm post request scenario
    • Replies: 3
    • Forum: Other

  5. CRM Integration: Add <Scenario id=CallPickedUp> for when a call is picked up by an agent.

    We need to let our CRM know that a call is being answered. Our agents get a popup from the CRM to make notes during the call ReportCall is too late and LookupContact (Scenario "") only send the Number of the caller
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