Only do ReportCall when a specific number is called

[hoth]

I have a request to implement a scenario whereby "ReportCall" is only triggered when a specific number within an organisation is called. So within the organisation there are several numbers, with one being attached to the "support" team. I only want "ReportCall" to be triggered when the "support" team is called. Currently the CRM integration is logging a ticket in the CRM system for calls to all numbers in the organisation. Is this possible?

 

[Evolute IT]

Do you have a Queue for that support team? If so, you can create a custom version of your template and add SkipIf to the request, where you can use [QueueExtension] to do a comparison.

 

[hoth]

Do you have a Queue for that support team? If so, you can create a custom version of your template and add SkipIf to the request, where you can use [QueueExtension] to do a comparison.

Yes, so I have an extension attached to a queue name, which had a few agents assigned to it. Sorry I'm not too familiar with the scenario for this, how would the skipiff look like in the XML file?

 

[hoth]

Yes, so I have an extension attached to a queue name, which had a few agents assigned to it. Sorry I'm not too familiar with the scenario for this, how would the skipiff look like in the XML file?

I'm trying to use something like this right now,

[IIf([ReportCallEnabled]!=True,True,[IIf([CallType]!=Inbound,True,False)],[IIf([QueueExtension]!=0xxx0,True,False)], [IIf([QueueExtension]!=0xxxx1,True,False)])]

Only thing Im unclear about here is whether the 2 cases for QueueExtension here are that I need the rule to be using "OR" against the 2 conditions and not "AND". So if it is either number then the skipif will satisfy.