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  1. Sign in problem - multiple extensions same email address

    Hi, I just enabled M365 today ('Sign In' only, no other features) and have an issue where we had multiple existing extensions using the same email address. One of them is my extension and I had also put my email address for a bunch of extensions we use for phones in meeting rooms. Now when I...
  2. eholloway

    3CX Welcome Emails Not Received and Unable to Sign-in

    Hello, We are having issues with users receiving welcome emails and being able to sign in. We are using the 3CX Hosted version 18.0 Update 7 (Build 312). Our Mail Server is set to 3CX SMTP server. When we first initially set up the tool all users who we integrated into the system were able...

  3. Post O365 Integration - User's softphone "flashing" when queue call comes in. Unable to answer

    We recently implemented the 3CX / O365 migration and have User Sync & Sign In enabled. We turned it on during the day and everything seemed fine. The following morning a weird issue popped up where my four openers were unable to grab calls. They were logged into the queue, but their...
    • PremierOne
    • Thread
    • o365 softphone teams user sync
    • Replies: 17
    • Forum: Office 365
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