skill based routing

  1. ASheng

    Feature Request: Add "Skill Based Routing – Longest Waiting" as a queue polling strategy

    **Current behaviour** Skill-based routing currently offers four variants: SB Ring All, SB Hunt Random Start, SB Round Robin and SB Fewest Answered. "Longest Waiting" exists as a standard polling strategy but cannot be combined with skill groups. **Request** Add a fifth variant: within the...
    • ASheng
    • Thread
    • polling strategies queue skill based routing
    • Replies: 0
    • Forum: Server

  2. Skills based routing forwarding to the next group

    Hi We've just implemented Skills based routing for our engineers as it looked like it would handle or calls better. I think this is by design, but I wanted to check I hadn't done anything wrong - it only fails over to the next level if everyone the first level are all either logged out of the...

  3. Skill Based Routing in CFD

    Hello, We want to implement Skill Based Routing in a CallFlow. But we can't find any documentation nor anything related to this topic. Is there an implementation of Skill Based Routing that we're missing? Or did anyone ever do anything related? The problem we're facing right now is, that the...
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