sla time

  1. PWA app randomly not ringing for call queues, and SLA missed calls being transfered to system owner

    Hi everyone, We're brand new to 3CX, setup so far has been easy and the system is working well, however we have a couple of issues I can't get my head around..... First is that calls from queues in the PWA app don't always ring the agents in the queue. I have checked that the agents available...
    • EMAT-Dave
    • Thread
    • pwa sla time system admin
    • Replies: 5
    • Forum: Windows

  2. Error in Call in serviced

    I am seeing abrupt behavior. When the SLA for the queue has been reached, it is showing me that the call in serviced =1, while two agents are in a call at that time for the Queue. Then why it is showing 1 in call-in service? Attachment is for reference

  3. SLA time

    I am not clearly what the SLA time mean int the queue? What is it used for?
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom