Hello! First time posting here so apologies if I am a little green on the information to provide.
We have a client that is running a hotline where they want to allow the clients to reach out over SMS for support. The client wants the main number for the hotline to be the same one people use to...
I didn't find how to split SMS destinations.
I mean, previously I could send calls to destinations and SMS to different destinations.
v19 is not possible.
v20 I tested it and is possible only if the first point is a Digital Receptionist
There are any other efficient ways to choose different...