sms flow

  1. Issues Sending SMS to Queue When the Chat Starts Internally

    Hello all, I have a client that needs to have multiple employees view SMS conversations at the same time, and chime in individually when needed. We have inbound SMS going to a queue, and we have the "Take Control" option enabled in the queue so responses don't automatically take ownership of...

  2. SMS using One Number for all extensions

    Hello! First time posting here so apologies if I am a little green on the information to provide. We have a client that is running a hotline where they want to allow the clients to reach out over SMS for support. The client wants the main number for the hotline to be the same one people use to...

  3. Split SMS destination

    I didn't find how to split SMS destinations. I mean, previously I could send calls to destinations and SMS to different destinations. v19 is not possible. v20 I tested it and is possible only if the first point is a Digital Receptionist There are any other efficient ways to choose different...
    • danfw
    • Thread
    • sms sms flow
    • Replies: 2
    • Forum: SMS
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