Final fixes ahead of U10 Final release.

Building on the successful releases of ALPHA, ALPHA 2, BETA and RC, we’re now in the final stages before Update 10 goes live. Read on for an update on minor fixes in this RC2.

Fixes in Release Candidate 2

  • SIP Trunk Providers - added support for Novatel, GTS, Ringtel, Microtalk Europe and ViPro Services.
  • Firmware Page - improved mouse-hover highlighting for better visibility.
  • IP Phone Assignment - fixed an issue where IP phones could be assigned to an AI Agent.
  • Voicemail Transcription - fixed an issue where transcription attempts continued after the timeout was reached.
  • CRM Integration - fixed an issue where “Summary” appeared twice in the CRM.
  • 3CX AI Summaries - fixed an issue when resetting an AI summary.
  • AI Agent CSV Import - fixed an issue where incompatible voices were accepted during CSV import, causing incoming calls to fail.

View the complete changelog here.

Get Started with V20 Update 10 RC2

  • To upgrade from Update 9, go to Admin Console > System > Updates and install the available updates in sequence, returning to System > Updates after each upgrade until Update 10 RC2 is installed.
  • To try V20 Update 10 Release Candidate 2, open the Admin Console and go to System > Updates. Select the Release Candidate 2 when offered and follow the available upgrade sequence.
  • After upgrading, update the 3CX apps your team uses, including Windows Softphone V5.8 from the Microsoft Store, to use the new client features.

Use a test system to evaluate the RC2 ahead of the final release.

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