time based routing

  1. V20 Route Call to multiple departments based on office hours

    Hi there, Using the V20 release of 3CX I'm trying to build a support call flow with regional offices and then on-call. We have two support "departments", "A Support" and "B Support". I have defined these both as departments, with office hours that align with their time-zones. The appropriate...

  2. Routing not adhering to office hours anymore

    Mostly informative currently but we've got a customer who's calls since today suddenly get routed to their cellphone. This is normal behavior outside of the office hours (9am to 6pm) however 3cx keeps routing calls as if it's still outside of hours, if I change the SIP trunk rule for...

  3. CFD

    Hello! I am new to CFD, and need som help. In my company i have one spesific DID/Number, in normal condition i want this number to be forwarded/trensfered to external number. But in some conditions i want the number to be forwarded/transfered to an different number, based on time/date input...
  4. Brandan Hermo

    CFD - Date & time condition - repeat every year

    I think it would be very useful an improvement for the time condition blocks in CFD: enable to mark specific days that can would be repeated every year, so as not to have to update the CFD's every year.

  5. Solved Time based clause

    Recent convert to 3CX was previously PBXAct, (basically FreePBX but commercialized) by Sangoma, Converted due to the all in one concept (Chat, Text, Webclient) that 3CX gives us and the ability to directly connect with our SIP provider for SMS and MMS I'm on Enterprise Annual with 8 concurrent...
    • benlv
    • Thread
    • call flow app call flow designer dids time based time based routing
    • Replies: 8
    • Forum: Phone System / PBX

  6. On call manager

    Hello, may I ask for some help please? I've been looking for an on call manager, but, seems as though I will have to build it myself. This is what I want to build. Would you please point me in the right direction? A call comes in from anywhere > The system checks who is on duty > fwd's the...

  7. Time-based call rouyting without CFD

    Hello, We have a very simple request for a customer that has set office hours from 08-00-20.00: - From 08.00-09.00 incoming calls are routed to an extension - From 09.00-20.00 incoming calls are routed to a Digital Receptionist Is there any simple way to achieve this without using the Call Flow...
  8. paul_carass

    CFD - Weekend Shift Changes

    Hi All, I am completely new to using CFD, so I am hoping I can get some advice on best approach with a scenario I have. I have a business that utilizes Volunteers for their Helpline Out of Hours and during the weekend. I am looking to make use of CFD for routing calls based on Day/Time. At the...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom