transcriptions

  1. Azure vs. 3CX hosted and AI engine

    We currently have a setup on Azure and would like to use the AI engine (local) for calls transcriptions. I have 2 questions: 1. Is there any Azure VM size recommended to build a Transcription Engine Server? 2. If we were to use 3CX Hosted, will it include a local Transcription Engine Server in...
    • egarciapf
    • Thread
    • azure 3cx cloud hosted transcription engine server transcriptions
    • Replies: 3
    • Forum: AI

  2. 3CX AI for call transcriptions

    According to this document, one of the transcription engines available is a free "3CX AI", is there any information on this? Which, if any cloud/AI Provider does it use on the backend Where is data processed (same region as 3cx hosted instance? what about self-hosted?) Does 3cx use the call...

  3. Not getting Transcription in Voicemail Emails

    We're having an issue where we get the email with voicemail audio file, but not the transcription. We don't have any custom parameters or templates, everything is default. I've tried it with the M365 Email Server, and the 3CX SMTP server. Both send the email correctly with the voicemail...

  4. Template Mod: Create Voice Ticket

    The default built-in ZendeskV2 integration creates regular tickets with a public comment. We wanted it to create tickets with the voice recording and transcription as an internal note. This modification to the template has the following changes. - Only creates a ticket if the call was handled...
    • artooro
    • Thread
    • call recordings transcriptions zendesk
    • Replies: 1
    • Forum: Zendesk
  5. JohnWoodCC

    3cx v20 U3 transcription\backup issue

    A couple of days ago, I upgraded our 3cx to version 20 update 3 from version 18. The upgrade went smoothly. I am running into two issues: 1. Google voicemail transcriptions are no longer working ( I followed the instructions listed on https://www.3cx.com/docs/manual/google-speech-api-v2/) to...

  6. No Transcriptions

    Error: Unable to reach 3CX License Activation Server. Confirm that your Primary DNS Server is able to resolve activation.3cx.com Transcriptions are no longer functioning. If I restart the server this error will go away for a short time. Even when the error is not displayed the issue remains...
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