unanswered

  1. Solved Twilio inbound — all calls unanswered, "terminated by rule"

    I'm testing a hosted 3CX Pro instance as a replacement for self-supported Elastix. I have what I believe to be the correct setup in place for a Twilio 'elastic trunk.' Calls are reaching 3CX successfully (and the trunk shows as registered using IP authentication only) but are then...

  2. CFD app all calls reported unanswered

    Greetings! Quick preface: Items in bold are parts I expect responses to, though the rest will still need to be read to understand the context. A colleague and I have created an IVR system within 3CX using the call flow designer. It's been working as intended from our perspective apart from...

  3. Report Definitions

    Hello, We are trying to track out outbound calls (how many calls our agents make out to our customers) and when I run the extension statistic report. We are confused as to the Unanswered reporting under the Outbound. Assuming that outbound would mean the calls the agents are making, does...
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