unattended transfer

  1. Transfer Issue

    Hi there, We have an issue with transferring calls, internal calls work great but when an external call comes in and we try to transfer this call to an internal or external number the originating call is left on hold. If the external call rings in and is then transferred but the swap button is...

  2. distiguish internal call from attended or unattended transfer?

    We have no mailboxes. Also no DDI (for most of the phones) If an external call comes in it is distributed to ring groups An agent picks up the call, and if he is not responsible for the callers he will transfer the caller to the correct person. If the agent makes an attended transfer, he will...
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