v20 digital receptionist

  1. XAPI: GET /callcontrol

    Before I spend the money to go to Enterprise to get access to XAPI, can someone confirm if the above endpoint returns the DID of the current call? Not agent / extension, but the number that the caller actually called? From what I can see in the docs, I'm assuming party_did == did caller...
    • Scrappy
    • Thread
    • v20 did v20 digital receptionist
    • Replies: 0
    • Forum: Other

  2. Variables available for ContactURL?

    Note: am happy with just a pointer to whichever doc it is that I haven't found yet ... but is there a list of valid variables available to be used in the ContactURL? I'm doing a custom template that does almost everything i want it to do, included below ... I call in, the First/Lastname gets...
    • Scrappy
    • Thread
    • v20 digital receptionist
    • Replies: 7
    • Forum: Other

  3. Issue after v20 upgrade

    Hi all, after upgrading to v20 I am noticing strange behavior with some users. They cannot receive calls on the web app unless their mobile app is provisioned. Same thing with outbound calls, on the web app it only works if the mobile app is provisioned. Has anyone else faced the same problem?

  4. 3CX V20 IVR Disable Extension Dialing

    Hello Everyone, In my PBX, I have an IVR that it's used for out of office conditions and it was in DTMF Mode in V18 to prevent external callers from dialing extension numbers. I have upgraded the PBX to V20 U1 and this feature seems to not be available anymore and the update renders these IVRs...
  5. Elijah Metherd

    Flow based on number dialed.

    Hello everyone. We have 5 DIDs that all point to the same IVR. The first choice for user is to talk to our contact center. When a user selects option one, I need that call transferred to a Que based on the DID they dialed. Example: if they called in to 123-456-7890 and press 1 it goes to Que #1...

  6. Multiple Departments/ Digital Receptionists and Office Hours v20.

    Hi I've recently upgraded to v20, and I'm trying to set up a group of IVR Menus that will direct calls to different departments in the organisation. Each department has different office hours, and I would think that each IVR menu would inherit the office hours from the relevant department...
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